Frequently Asked Questions

Frequently Asked Questions

Below you will find the most frequently asked questions (and answers) that you can use for your FAQ page. Feel free to use these questions as a template or inspiration for your webshop.

Order and Delivery

Question: When can I expect my order?

Answer: The average delivery time is 5–10 days. Our products are shipped directly from the supplier to you. Thanks to this unique business model, we can significantly save on storage and transportation costs, allowing us to offer our products at a lower price than our competitors while also covering the shipping costs ourselves.

Question: The expected delivery time has passed, where is my order?

Answer: In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, delays can occasionally occur during the shipping process. You can check the status of your order using the following link:

[LINK TO TRACK & TRACE PAGE]

If you have not received anything 3 days after the expected delivery time, please contact us.

Question: Some items are missing from my order. How is that possible?

Answer: Because we work with multiple suppliers, products may be shipped separately. If items are missing from your order, they will usually be delivered within 2–3 days.

Our apologies for the inconvenience.

Question: What are the shipping costs?

Answer: We cover the shipping costs for your order ourselves.

Exchanges and Returns

Question: I am not satisfied with my order. Can I return it?

Answer: Yes. You can return any order within 14 days without providing a reason.

Question: I want to return an item. What should I do?

Answer: If you are not satisfied with your order, you can exchange or return it within 14 days after receiving it. Products must be returned in their original condition, including labels and tags. The product must not show any signs of use.

A return shipment must always include a Track & Trace code. The sender is always responsible for the shipment.

Once we receive the returned items, we will ensure that the purchase amount is refunded to your account within 14 days.

>> Click here to download the return form <<

You can upload the return form as a PDF file in Shopify. Do this as follows:


  • Go to Shopify
  • Click Settings in the bottom left
  • Go to Files
  • Upload the file
  • Then you can copy the link






Track & Trace



Question: Where can I find my Track & Trace code?

Answer: On this page [LINK TO TRACK YOUR ORDER PAGE], you can enter your email address and order number to track your package.




Question: My Track & Trace code does not show any information. How is that possible?

Answer: The Track & Trace information becomes available once your package arrives at the shipping carrier. Please note that there may be a short delay before the tracking information is updated.